Fraud & safety

Reports and evidence

Report suspected counterfeit items, harassment or misleading sales through the relevant item, user or order. Give accurate details and preserve original evidence. Both parties can provide photos and, when requested by support, video under 30 seconds. Administrators may review the order-linked conversation and evidence. Do not submit fabricated evidence or retaliatory reports.

Investigations and restrictions

A report is an allegation until reviewed. Automated checks assist review and do not prove fraud or authenticity. We may pause relevant selling activity or eligible payments where necessary and lawful. Repeated counterfeit allegations can trigger a hub-review offer; an administrator decides any restriction. Destructive testing needs the actual owner’s and required parties’ consent to the precise plan.

A blocked user cannot start ordinary new contact or purchases, but blocking cannot hide delivery, payment, dispute or genuine administrator notices. Official Colvuni support carries a trusted support identity. A similar username is not proof of administrator status. Do not create another account to evade a ban.

External reporting and privacy

We may disclose necessary information to the police, competent authorities, HMRC, payment providers or carriers where a valid legal duty, request or assessed fraud-prevention purpose applies. We verify recipients and record what was disclosed and why. Reports are not automatically sent to a public register or a shared fraud blacklist. We do not claim membership of a fraud database.

Private allegations and criminal-offence data require additional safeguards and a documented lawful condition. You can contact support@colvuni.com to request human review or exercise privacy rights; lawful investigation and other people’s rights may limit disclosure. Keep urgent threats or criminal matters separate from platform support and contact the appropriate authority where needed.