Terms & Conditions

1. Who operates Colvuni

Colvuni Limited, company number 17554112, 99 Trowley Hill Road, St. Albans, United Kingdom, AL3 8DL. Contact: support@colvuni.com.

These terms cover your use of Colvuni and the marketplace services described here. A purchase contract is between the identified seller and buyer. Colvuni provides the platform, checkout and support service; it is not the seller unless a listing expressly identifies Colvuni as the seller.

Important: section 12 explains which risks remain with buyers and sellers and limits certain claims against Colvuni to the Colvuni service fees received for the affected transaction. That cap does not apply to our negligence, fraud, money we must return or pay out, or rights and remedies that the law does not allow us to limit.

2. Accounts and eligibility

Use accurate details, verify your email and keep your login secure. Your chosen username is permanent. Do not impersonate another person, share an account to evade restrictions or create replacement accounts after a ban. Collection tracking and UK marketplace eligibility are separate. Buying and selling require the platform’s adult and UK eligibility checks.

You must provide your date of birth when registering and be at least 13 to hold your own collection account. Collectors aged 13–17 can use collection tracking but cannot buy, sell, make offers or use marketplace messaging. Under-13 collections must be managed by a parent through the parent’s own account; there are no direct under-13 accounts. A collection age declaration does not establish verified adult eligibility for trading.

Personal sellers must supply their name, adult date of birth, phone and confirmed UK address. A matching address associated with another account may require review; it is not automatically evidence of wrongdoing. Business sellers must use the separate business registration process and obtain approval. A business must not present itself as a private seller. Payment, identity and tax checks may apply before selling or receiving funds.

Before contacting sellers or making offers, buyers must provide their name, phone number, UK address and date of birth. You can start contact with up to 20 different people per day across questions, offers and bundle requests. You can still reply in existing conversations.

3. Listings and exact items

Only list items you own and are entitled to sell. Identify the correct set, edition, finish, size, condition and any grading accurately. Disclose defects, missing parts, alterations and authenticity concerns. Use photographs of the actual item. For an ungraded item priced below £5 each, you may instead use an available approved catalogue photograph of that exact item only if you confirm every copy is as new, with no damage, wear or off-centre printing. Buyers will see a Sample photo label. Set covers do not qualify. If no suitable exact-item photo exists, or any copy has wear, damage, off-centre printing or other defects, upload actual photographs clearly showing its condition. For actual-item photographs, use your own photos, not another person’s photos or downloaded images. By publishing, you confirm those photos are yours and permit their display to buyers and the transfer of the primary sale photo into the buyer’s private gallery when the purchase is completed. Do not use misleading or infringing material. Required photos and parcel information must be supplied before publication.

Counterfeit goods, stolen goods, unlawful items and transactions intended to evade platform controls are prohibited. Catalogue descriptions, AI suggestions and indicative prices are not guarantees of identity, authenticity or value. You must review your listing and exact variant before publishing.

4. Prices, offers and bundles

Before payment, checkout shows the item amount, the separate Colvuni fee and delivery charge, and any optional service, as well as the total payable. Applicable taxes must be reflected where required. Fee rates can vary by transaction value; the displayed fee and total apply to that checkout. Optional services must be chosen explicitly.

You may create a bundle from one seller, see any bulk discount and make an offer. Offers must stay within the permitted reduction shown by the platform, initially up to 20% below the relevant asking amount. Accepting an offer does not reserve the items. Another buyer may buy them first. Stock is reserved only when a valid checkout starts. An accepted individual offer cannot be expanded into a bundle: create a new bundle and agree its total instead.

Complete your set, when enabled, may combine one payment across separate seller orders. Each seller’s postage, fulfilment, returns and refunds remain separate. You cannot add goods from another seller to an ordinary single-seller bundle. A contract is formed when payment is successfully confirmed and the order confirmation is issued, subject to correction of an obvious pricing error and applicable rights.

5. Payment and seller proceeds

Use the payment options actually offered at checkout. Stripe and the relevant payment providers process payments and perform their own checks. Colvuni does not offer a bank account or describe the payment arrangement as a regulated escrow service. A displayed balance is subject to payment confirmation, settlement, refunds, disputes and provider requirements.

Personal sale proceeds become eligible after the buyer accepts receipt or the applicable receipt and 48-hour issue window ends, provided no blocking issue exists. Business orders retain the full applicable business return hold. Only eligible funds can be withdrawn. Voluntary bank withdrawals are initially limited to once in a rolling seven days; the next eligible date is shown. Eligible funds approaching the provider’s holding deadline may be paid out automatically, with advance notice, even during that cooldown. New transactions do not restart the holding deadline for older funds.

Using proceeds for another purchase is available only where shown as supported at checkout. It is not a promise that unsettled or held funds can be spent. Provider or legal restrictions can delay a payout; we will not describe an unconfirmed payment or refund as completed.

6. Delivery and labels

Choose from delivery services offered for the item and destination. Sellers can opt out of globally enabled services. You must provide an accurate delivery address and phone number and, where offered, choose a real eligible collection point. Public estimates are measured from dispatch, not payment.

After confirmed payment, the seller must request the label using Create label within 72 hours of the original payment capture. Colvuni will typically make the label available within one hour of the request, but preparation may take up to 12 hours. The seller is notified when the PDF label is ready. This preparation period does not extend the independent requirement to dispatch within five days of payment. Missing the request deadline triggers cancellation and full refund processing, including the fees and postage paid; a refund is complete only after the payment provider confirms it.

Use the supplied label and suitable packaging within the service’s size and weight limits. Label creation and a seller’s dispatch statement are not carrier acceptance. Keep postage evidence. Do not buy another label for the same order while the first booking is unresolved. Carrier loss, delays and compensation depend on the service and evidence; Colvuni does not guarantee a carrier claim will be paid.

7. Receipt and personal-sale protection

For a personal sale, inspect the item promptly. You may confirm that it has actually arrived and accept it even if tracking has missed a scan. Acceptance closes the platform’s personal-sale issue window and permits completion. Do not accept before you have checked the item.

Otherwise you have 48 hours from the recorded receipt time to report non-receipt, damage or an item not as described through that order. Where a service’s configured maximum delivery window expires after verified dispatch, an order may be marked delivered automatically and a fresh 48-hour issue window starts then. Royal Mail’s current fallback is seven calendar days after verified dispatch; the order’s frozen service policy applies. An automatic status is not proof of an actual carrier scan. Report non-receipt during that window.

A timely issue freezes completion and enters the order-scoped resolution process. Start by corresponding with the seller; either party may escalate an unresolved case to Colvuni. Provide truthful evidence. Support may request photographs or a short video under 30 seconds. The seller can respond with evidence. Administrators can review the relevant order and its conversation history. Ordinary order messaging remains available after completion.

There is no general change-of-mind return right against a genuinely private seller. Closure of Colvuni’s protection window does not extinguish a legal claim, payment-provider rights or rights that cannot lawfully be excluded.

8. Business sellers and returns

Business buyers’ and sellers’ rights depend on their status; a business selling to a consumer must comply with applicable consumer law. For covered distance sales to consumers, cancellation is generally available for 14 days following receipt, followed by 14 days to return after cancellation. Statutory exceptions may apply and must be disclosed lawfully. Accepting an order early does not remove these rights or shorten the platform’s business hold.

Faulty, misdescribed or counterfeit goods are subject to applicable statutory remedies in addition to platform timers. Refund entitlements, original standard delivery charges and return-postage responsibility must be assessed under the reason for return and applicable law. A business must disclose its identity, contact details, returns address and required cancellation information. Do not send an item to Colvuni’s registered office unless instructed: it is not the seller’s returns address.

9. Safety, disputes and account action

Messages relate to specific items, bundles or orders. Harassment, threats, abuse, fake evidence, shill activity and payment evasion are prohibited. You can report or block a user. Blocking does not suppress official notices, existing order actions, evidence or verified administrator support. Only the clearly marked official support channel represents Colvuni administration. Ordinary new-contact limits, initially 20 different counterparties per day, may apply to protect users from spam.

We may investigate credible reports, restrict listings or accounts, or pause eligible payments where justified by fraud, a dispute, provider requirements or law. Allegations are distinguished from findings; AI output or a report alone is not proof of fraud. Affected users may contact support for human review, subject to limits on information we can disclose during a lawful investigation. Do not evade a restriction using another account.

We may share necessary, proportionate information with payment providers, carriers, competent authorities or other legally entitled recipients to prevent or investigate fraud, meet reporting duties or respond to a valid request. We do not publish private accusations or promise to report every allegation. See the Privacy Policy and Fraud & safety notice.

10. Images, privacy and optional services

You retain your rights in your photographs. You give Colvuni permission to store, resize and display them as needed for the feature you choose. A private collection photograph is not made public merely by uploading it. Publishing a listing or approving a public-photo submission has a different audience. After a completed sale, only the frozen primary sale image may be copied into the buyer’s private gallery; your private notes and unrelated photographs are not transferred. This feature-specific permission is non-exclusive and allows necessary hosting and processing by our service providers; it does not transfer copyright or authorise unrelated advertising. Required transaction, dispute and fraud evidence may be retained as explained in the Privacy Policy. Deleting a listing does not require deletion of a completed buyer’s permitted gallery copy or evidence that we must retain.

Optional AI identification needs a separate, unticked opt-in for the selected photo. Mandatory sale-photo safety checks, where used, are explained separately and are not covered by that optional consent. Optional hub verification is available only when enabled and eligible; the offered fee, routing and terms must be shown before purchase. Destructive testing requires specific consent to the actual inspection plan.

11. Availability and events outside our control

We will provide our services with reasonable care and skill. We may maintain or temporarily suspend the service and will take reasonable steps to preserve existing-order actions, support and recovery. We do not promise uninterrupted access, a sale, a particular selling price or the accuracy of third-party catalogue information, optional AI suggestions or tracking updates. These statements do not excuse a failure to provide our own agreed services properly.

Where an event genuinely outside our reasonable control prevents performance, we will take reasonable steps to reduce its effects, explain material delays where practicable and resume performance. This does not allow us to retain money for an unprovided service without a lawful basis, remove a refund or cancellation right, or excuse avoidable failures in our own systems or arrangements.

12. Responsibilities and limits on liability

The buyer and seller, not Colvuni, enter the contract for the goods. The seller is responsible for their right to sell, the item’s authenticity, description, condition, lawful supply, suitable packing and fulfilment. The buyer is responsible for accurate delivery details, paying the agreed amount and truthful, timely communications and evidence. Colvuni is responsible for the platform services it expressly undertakes to provide. We are not the seller, owner, manufacturer, authenticator or insurer of listed goods unless we expressly identify ourselves as providing that specific role or service.

A seller’s failure, a buyer’s failure or a carrier’s act does not by itself make Colvuni liable for that party’s obligations. We do not guarantee another user’s honesty, the genuineness of goods, a carrier’s performance or recovery of money outside the applicable protection arrangements. We remain responsible for our own acts, omissions and express commitments; appointing a supplier does not remove a responsibility that the law places on us.

For a claim arising from a particular order or paid service, our total liability to you for all connected claims which are not excluded from the cap below is limited to the Colvuni service fees actually received by Colvuni for that affected order or service. “Colvuni service fees” means the platform fee and any additional service fee retained by Colvuni, such as an optional verification fee, including any tax charged on those fees. It does not mean the item price, seller proceeds or delivery charges collected to pay a carrier. Payment-processing costs do not reduce the fee used to calculate the cap; refunding the fee does not retrospectively reduce that cap either.

For connected claims concerning a paid account service rather than a particular order, the same cap is the Colvuni fees actually received for that account service in the 12 months immediately before the event giving rise to the claim. Unrelated orders are not treated as one event simply because they involve the same account. These caps apply to contractual and other civil damages claims, without permitting recovery more than once for the same loss. They do not create a charge for a free service or a guarantee of compensation where we have no liability.

The caps do not apply to loss caused by our negligence or failure to exercise legally required reasonable care and skill; our fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; or any other responsibility, compensation or remedy which cannot lawfully be excluded or restricted. In particular, they do not limit mandatory consumer remedies, applicable data-protection compensation rights, a regulatory obligation, or a legal responsibility for damage caused by defective digital content where that responsibility cannot be limited.

The caps do not reduce money we must return, account for or pay out: including a buyer’s valid refund, seller proceeds, a payment taken in error or money held on another person’s behalf. Item refunds and seller balances are not converted into claims limited to the platform fee. The agreed protection process, applicable business-seller returns and payment-provider rights remain available on their own terms. Lawful holds and actual payment-provider settlement requirements still apply.

If you use Colvuni as a consumer, we remain responsible for loss or damage caused by our breach which was reasonably foreseeable when the contract was made, subject only to a limitation that is lawful and fair in your circumstances. We do not exclude a consumer’s direct loss merely by describing it as indirect. We are not responsible for business losses arising from a consumer’s personal use, such as lost business profits or business opportunities. Nothing requires you to waive a statutory right or accept a fee cap that a court finds unfair or otherwise unenforceable.

If you use Colvuni for business purposes, and subject to the uncapped matters above, we exclude indirect or consequential loss and loss of profits, revenue, anticipated savings, business opportunity or goodwill. The fee cap above applies to our remaining liability, subject to any legal requirement of reasonableness. A business user must take reasonable steps to protect its own business records and reduce avoidable losses; this does not transfer responsibility for Colvuni’s own breach to that user.

An optional verification service covers only the checks expressly described in the offer accepted for that item. It is not a promise of future value, a manufacturer’s guarantee or insurance. We must carry out the agreed checks with reasonable care and skill. Any limits of an inspection must be explained before purchase. Physical loss or damage caused by our negligence while an item is in our custody is outside the fee cap. Destructive testing is permitted only within the exact separately consented plan; a general acceptance of these terms is not consent to damage or destroy an item.

No clause in this section prevents you from bringing a claim, seeking a statutory remedy or contacting an authority. If a particular exclusion or cap is unlawful or unfair, it does not apply to that claim; we do not treat that as permission to substitute a different unagreed restriction. The remaining terms continue only so far as they can operate lawfully.

13. Misuse, intellectual property and third-party claims

Use Colvuni lawfully and do not upload infringing material, tamper with another person’s account, interfere with service security, misrepresent goods or submit fabricated evidence. Your responsibility is for your own conduct; you are not automatically responsible for every loss associated with a report, dispute or account restriction. An allegation alone does not establish a breach.

A business user is responsible for reasonable, evidenced losses and third-party claims directly caused by that business user’s unlawful listing, infringement or deliberate breach of these terms, to the extent legally recoverable. This does not cover loss caused by Colvuni’s own negligence or breach, unsupported administrative penalties or a settlement imposed without a reasonable opportunity for the business to respond. Colvuni will notify the business of a relevant claim, allow reasonable participation in its defence and take reasonable steps to reduce loss. This business provision does not impose a general indemnity on consumers.

Colvuni and its licensors retain rights in the platform, software and branding. You retain rights you hold in your own content and may use the service for its intended collection and marketplace purposes. No term transfers ownership of a seller’s notes, private history or unrelated photos to another user.

14. Complaints, changes and legal rights

Contact support@colvuni.com with your order reference or account username and the remedy you seek. We will investigate a complaint about our service and explain our response. A platform decision does not replace a court’s authority or prevent you from exercising payment-provider or statutory rights. You do not have to use private arbitration or pay an administration fee to make a complaint.

Material term changes will be notified before they take effect. The version agreed for an existing order remains part of its evidence; changes cannot retrospectively remove accrued rights, change paid-order protection or rewrite an existing claim. Where a change needs fresh agreement, we will obtain it rather than assume silence means consent. An optional feature’s additional conditions must be shown before it is purchased or used.

These terms use the law of England and Wales. If you are a consumer, mandatory protections and rights to bring proceedings in the courts of the UK country where you live are preserved. Business disputes are subject to the courts of England and Wales unless mandatory law requires otherwise. Nothing restricts a lawful report to a regulator or law-enforcement authority.